Secure Checkout
Your payment is processed through Shopify's secure checkout and supported payment providers. PERYX does not directly store your complete payment card information.
PERYX Purchase Protection
Ride With Confidence. Your PERYX Purchase Is Protected.
Buying a PERYX should feel exciting—not uncertain. We've made our shipping, support, warranty, and return information easy to understand so you know what to expect before and after your purchase.
Order Tracking
Once your order ships, available tracking information will be sent to the contact information provided with your order.
Shipping Protection
If your PERYX arrives with visible shipping damage, contact us as soon as possible and provide your order number along with clear photos or video of the package and affected components. We will review the issue and provide the appropriate next steps under our applicable shipping and support policies.
30-Day Limited Warranty
Eligible PERYX products are covered according to the terms of the PERYX Limited Warranty.
Returns
Return requests are reviewed by our support team. Contact us with your order number and the reason for your return, and we will walk you through the next steps.
Customer Support
Questions about your order or bike? Contact PERYX support and include your order number whenever possible so we can assist you efficiently.